Consultant, Crone Consulting LLC
Richard has advised most of the leading retailers, processors, trade associations and consortiums in every major merchant category in North America and many internationally. He has direct, deep and recent deployment experience with new disruptive checkout options. This includes developing merchant-oriented omni-channel strategies for mobile and social payments, customer self-service, order-ahead, click & collect, Buy Online Pickup In-Store (BOPIS), mobile in-aisle self-scan & go, autonomous and invisible checkout (e.g., Amazon Go). Crone Consulting LLC is an independent advisory that objectively counsels clients on how to use payments to build a CRM-based business model to improve the customer experience.