Director – Electronic Payments, MTC, San Francisco
Carol Kuester is Director of Electronic Payments at the Metropolitan Transportation Commission (MTC) and Bay Area Toll Authority (BATA) in the San Francisco Bay Area. Her team manages and operates FasTrak®, the regional toll payment system and Clipper®, the regional transit payment fare card. Together these programs are responsible for managing well over two million user accounts and move nearly $75 million in transactions each month. Prior to her current assignments, Ms. Kuester led the award-winning 511 multimodal Traveler Information program. Ms. Kuester is an elected member of the Smart Card Alliance Transportation Council. Ms. Kuester also has extensive European work experience. She was awarded a highly competitive Robert Bosch Foundation Fellowship and served in the office of German Minister of Transport and subsequently as consultant in Hamburg and Hannover. In 2011 she was named an Urban and Regional Policy Fellow by the German Marshall fund and published research on public and private sector traveler information programs in the UK, Belgium and Germany.